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Terms and Conditions

In order to build a strong and long-term trust relationship with our customers, we offer a two-year warranty on all of our products, so please see the “Shosh” policy of exchange and return guarantee.

Warranty and Replacement Policy​

All our products are manufactured with utmost care and according to European specifications and according to the highest standards. Each product is meticulously quality checked before leaving the factory, and is covered under a warranty against manufacturing defects for two years from the date of purchase. This warranty does not cover normal breakage resulting from negligence, error, tampering, or failure to follow the operating instructions safely accompanying the product. Tools purchased from non-authorized dealers are not covered by this warranty.

Steps to replace the product in the case of warranty:

  • Send a picture of the invoice and send pictures and a video explaining the problem.
  • A representative of the shipping company will be sent to receive the product with all its contents in full.
  •  Your request will be processed within 14 days from the date we receive the product after all details are confirmed and approved by our quality team, and you will be compensated with a new product.
  • Note: In case the defect is from misuse, the product will be shipped back to you and the customer will bear the shipping cost. If it is a manufacturing defect, a second product will be sent to you for free.

Return Policy

Shosh provides a return policy to include all products, and the consumer has the right to return the product he purchased within 3 days unless the product is opened or used, in which case the customer bears the shipping costs and the amount is returned via a bank transfer to the customer’s account within a period of 14 days, and the value of the value of The charge is from the total amount, and the customer bears the bank transfer commission, if any.

Return steps:​

  • Speak to Customer Service via official email help@shosh.ae
  • A representative of the shipping company will be sent to receive the product with all its contents in full.

Return Terms:

  1. All product accessories are intact and complete inside the box.
  2. The product has not been opened or used.
  3. The amount will be transferred within 14 days from the date of receiving the product after examining it and making sure of its condition.
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