Terms and Conditions
The Terms of Use apply to the Site and all of its divisions, subsidiaries, and affiliated websites that reference these Terms and Conditions. By visiting the Site, the Customer agrees to the current Terms and Conditions. If you do not agree to them, you should not use this Site. The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of Use at any time. Changes will be effective when posted on the Site without prior notice. Please review the Terms and Conditions of Use regularly for any updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of Use constitutes your full acceptance of those changes.
Use of the Site
To visit this Site, you must be at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site under the Terms and Conditions described. The purpose of this license is to shop for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as expressly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you. Content on this Site is provided for informational purposes only. Product representations expressed on this Site are those of the vendors themselves and are not ours. Comments or opinions expressed on this Site are those of the individual posting such comments and may not reflect our opinions. Certain services and related features that may be made available on the Site require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Each user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. In addition, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of or in connection with your failure to comply with this section. During the registration process, the Customer agrees to receive promotional emails from the Site. You may subsequently opt out of receiving any promotional emails by clicking on the link at the bottom of any promotional email.
User Submissions
All of your submissions to the Site and/or what you provide to us, including but not limited to questions, criticisms, comments and suggestions (collectively, “Submissions”) become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any type of submission, once you share your comments or criticisms with us on the Site, you also grant us the right to use the name you display in connection with such review, comment or other content. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or any third party as to the authenticity or reliability of any submission. We may, but are not obligated to, remove or edit any submission.
Acceptance of Orders and Pricing Details
Please note that in some cases, an order may not be accepted for a number of reasons. The Site reserves the right to refuse or cancel any order for any reason at any time. Before we accept an order, we may ask you to provide additional information or other data to verify something, including, but not limited to, your phone number and address. We strive to provide the most accurate pricing information to all users who visit the Site. However, errors may occasionally occur, such as cases where the price of a product is not displayed correctly on the Site. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged.
Trademarks and Copyright
All intellectual property rights, whether registered or unregistered, in the Site, and all content and design information contained on the Site, are our property, including, but not limited to, text, graphics, software, photos, video, music, sound, and the selection and arrangement thereof, as well as all software compilations, underlying source code and software. The entire contents of the Site are also protected by copyright as a collective work. All rights reserved.
Shipping Policy
Our primary mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easier for you because your comfort is our priority. Shoosh delivers your orders through the company’s fleet and may use other delivery companies or individuals during peak times to confirm your service and deliver your orders at the appropriate time for you. Shoosh’s delivery approach is same-day delivery in the UAE or within 3-5 working days in Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar. You will be asked to sign a copy of the invoice to confirm your receipt of the products as shown on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered as your receipt of the order.
Delivery Schedule
We offer order delivery service daily except on Sundays in the UAE and Fridays in other countries, and on holidays.
Important Delivery Information
- The order owner is required to sign a document confirming receipt of purchases
- Shoosh guarantees the safety of the order from theft and damage from the moment it leaves the store until the moment of delivery. Shoosh Company is not responsible for the product after signing the receipt document
- The approximate delivery time guide is used starting from the moment the order is sent. Shoosh is not responsible for any delay that occurs due to fee payment procedures by the order owner.
- Additional fees are added to the shipping cost of the order if the delivery location is within a remote area
- If you wish to cancel your order and replace it, please go to the return policy page and follow the steps mentioned there
- Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then follow the return procedures
Refund & Returns
In order to build a strong and long-term relationship of trust with our customers, we offer a two-year warranty on all our products, so please review Shosh’s replacement and return policy.
Warranty and Replacement Policy
All our products are manufactured with the utmost care and in accordance with European specifications and the highest standards. The quality of each product is carefully checked before leaving the factory, and it is covered under a two-year warranty against manufacturing defects from the date of purchase. This warranty does not cover normal breakage resulting from negligence, error, tampering, or failure to follow the operating instructions safely attached to the product. This warranty does not cover tools purchased from unauthorized dealers.
Steps to replace the product in case of warranty:
- Speak to customer service via the official email [email protected]
- Send a picture of the invoice and send pictures and a video explaining the problem.
- A representative from the shipping company will be sent to receive the product.
- Your request will be processed within 14 days from the date we receive the product after verifying all the details and approving them from our quality team and you will be compensated with a new product.
- Note: If the defect is due to misuse, the product will be shipped back to you and the customer will bear the shipping cost, but if it is a manufacturing defect, a second product will be sent to you for free.
Return Policy
“Shosh” provides a return policy to include all products and the consumer has the right to return the product he purchased within 3 days unless the product has been opened or used. In this case, the customer bears the shipping costs and the amount is refunded via a bank transfer to the account The customer within a period of 14 days and the shipping value is deducted from the total amount and the customer bears the bank transfer commission, if any.
Return steps:
- Speak to customer service via the official email [email protected]
- A representative of the shipping company will be sent to receive the product with all its contents in full.
Return conditions:
- The return request must be made within 3 days from the date of receipt of the product and all product accessories must be intact and complete inside the box.
- The packaging has not been opened or the product used.
- The amount will be transferred within 14 days from the date of receipt of the product after examining it and verifying its condition.